In that case, Steam will transfer your refund into your Steam Wallet.ħ. This occurs more commonly on international credit cards. There are times that Steam will notify you that the refund is not able to go back to your original payment method. You will see a list of options appear under the problem you selected in Step 4.Ĭlick on the drop-down menu icon to select where you want your refund to go to – your Steam Wallet or the original payment method (e.g., your credit card or PayPal). For example, you can select “I purchased this by accident”ĥ. Under the blue text “What problem are you having with this product?”, select a response from the list provided. If you can’t find it, it may not be eligible for a refund. If your purchase is not listed, it falls too far outside of Steam’s refund window and is no longer eligible for a refundĬhoose the item that you want to get a refund. Find the purchase you would like to refund and click on it. If you do not see the product’s name under RECENT PRODUCTS, click on A Purchase further down the screen.Ī list of all the purchases you have made on Steam in the past 6 months will appear. If you have recently used that product, you will see its name under the section RECENT PRODUCTS at the top of the screen. Steam Website: Go to the Steam Help homepage ( ) in your web browser. Then click Steam Support in the drop-down menu that appears. Steam App: Click Help on the main menu across the top of the app.You can do it either in the Steam app or in a web browser: Steam will issue a refund for any reason as long as your game was purchased less than 14 days ago and your playtime is under 2 hours. Start by log on to Steam’s support page>select game>click “A Purchase”>select reason>select “I’d like to request a refund”>select refund method>click “Submit Request”. You can get refunds on Steam by submitting a refund request on the Steam website. If you made a purchase by mistake or simply changed your mind, Steam offers a refund system that is relatively painless and quite generous. No matter where your preference in video games lies – action, fighting, strategy, puzzle, sports, racing, role-playing, and more – you will find something you like on Steam. I'm sorry but I don't see how anyone on this planet can like and support this refund system or developers that take the money of players and run with it a few bug fixes each month isn't acceptable, the game has been out for 5 months and the only new content they have added was 1 map which isn't finished properly and they removed a bunch of other things.Steam is the most popular video game digital distribution service on the market. I just want to refund Days of War because they ruined the game and the only updates they give out are fixing a couple of bugs each month, there are still only like 4 maps, it's buggy as hell and 95% of the time there are 0 global players. I have bought lots of Early Access games, you can't sell someone a Shooter and then change the mechanics and make it completely different and drive all players away from it, the thing that pisses me off is the developers don't care, the refund system is stupid, you can't after 14 days, you can't after 2 hours playtime, that's ♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥♥, it takes me usually 5 hours to know whether I like or dislike a game and you should have unlimited time to refund it as long as it's under the playtime wtf is the point of the 14 days, what if you don't have a PC at the time or it stops working or you can't install it for a while because you ran out of internet or your internet won't work there are tons of reasons. You were given the correct answer to your request. There is a way to contest it? All my requests are closed and it seems there is no way to contact Steam Support to discuss about it. Yes because you do not meet the refund window of LESS than 2 weeks since purchase. Recentrly I asked refund for same games that are in Early Access for ages, not completed and that have still no ETA. It has the same refund rules as everything else. If you don't want to incur the risk of an Early Access game don't buy it. You can call a tail a leg but that doesn't make it a leg.Įarly Access games are provided as is. A game still in Early Access, by definition, is not been released yet. So, a game that its still in Early Access, shouldnt count as a full released game. Originally posted by NicShadow_IT:Now, its stated in Steam Refund Policies, that a game cannot be refunded if you buyed it more then 14 days before and you played it for 2 hours.Įarly Access games follow the same refund rules
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